Your partners say every client relationship is strong.
Your clients say otherwise.
ClientIQ analyses structured client feedback and partner reports across eight evidence-based dimensions — surfacing the gaps between what partners believe and what clients actually experience.
ClientIQ Score
74/100
NPS
+42
Coverage
68% Tier 1
Divergence Alerts
3
Top clients by score
Divergence Alert
Pemberton PLC · Partner 8.1 vs Client 4.9 · Communication
The Problem
Client feedback programmes at law firms are broken
60%
of corporate firms still use unstructured manual client feedback
37
average NPS across legal — well below professional services peers
£2.4M
average revenue lost per year from client attrition at top-50 firms
Client feedback programmes at law firms fail for the same reason: the data goes into a spreadsheet, the partner writes a report no one reads, and no one spots the client who’s quietly moving work to a competitor. ClientIQ fixes this.
How It Works
From feedback to intelligence — in three steps
Step 1
Gather
Standardised client surveys deploy post-matter and periodically. Partners submit structured reports after every key touchpoint. Two data streams, one unified view.
Step 2
Analyse
AI analyses every response against eight weighted quality dimensions, cross-references partner reports against client feedback, and flags divergence.
Step 3
Act
Your management dashboard shows exactly which relationships need attention — client by client, partner by partner, dimension by dimension.
The Framework
Eight weighted relationship dimensions
Every dimension is weighted by its commercial impact on client retention and satisfaction. Weights are configurable per firm or practice group.
Communication & Responsiveness
20%Timeliness of replies, proactive updates, accessibility, and clarity of communication throughout the matter lifecycle.
Technical Legal Quality
20%Depth of legal analysis, accuracy of advice, understanding of commercial context, and strategic quality of counsel.
Commercial & Business Understanding
15%Awareness of the client's industry, commercial pressures, and business objectives beyond the immediate legal matter.
Relationship & Partner Engagement
15%Frequency and quality of senior partner contact, continuity of team, and the sense that the firm genuinely knows the client.
Value & Fee Transparency
10%Clarity of fee estimates, adherence to budgets, perceived value for money, and willingness to discuss alternatives.
Matter Management & Team Consistency
10%Project management discipline, team stability, seamless handovers, and consistent quality regardless of who does the work.
Proactive & Strategic Input
7%Thought leadership, alerting clients to emerging risks, and adding value beyond the brief.
Compliance & Professionalism
3%Ethical standards, regulatory adherence, data handling, and professional conduct.
Unique to ClientIQ
The Divergence Engine
Where partners and clients disagree, the truth matters most.
ClientIQ cross-references partner self-assessments against actual client scores across every dimension. When a partner rates a relationship 8/10 but the client scores 5/10, that gap is flagged automatically — before the client moves their work.
Divergence alerts route to the relevant relationship partner and management team, with the specific dimension highlighted and recommended actions attached.
Client
Ashworth Holdings
Communication & Responsiveness
Partner
8.2
/ 10
−2.8
Client
5.4
/ 10
Flagged for review · Gap exceeds threshold
The Product
Intelligence, not just data
ClientIQ transforms client feedback from a box-ticking exercise into a real-time view of your most important business relationships.
Client Relationship Overview
Q1 2026 · 34 clients surveyed
ClientIQ Score
74
+3 vs last quarter
Net Promoter Score
+42
34 responses
Tier 1 Coverage
68%
17/25 surveyed
Divergence Alerts
3
Requires review
Client scores — top 6
Divergence alerts
Pemberton PLC
Communication
Ashworth Holdings
Responsiveness
Loxley Partners
Fee Transparency
Built For
For the people who manage what matters most
Managing Partner
See where your key client relationships are really at — not where partners say they are.
Head of Department
Track client satisfaction across your practice without waiting for annual survey results that arrive too late.
Client Relationship Partner
Get early warning when a relationship is cooling, with specific dimensions to focus on.
Business Development Director
Identify cross-sell opportunities and at-risk clients with data, not hunches.
Security
Built for sensitive relationship data
UK GDPR Compliant
All data processed and stored within the UK/EEA. Operates under formal Data Processing Agreement. Client feedback data encrypted at rest and in transit. Legal professional privilege handling built in.
Regulatory Alignment
Aligned with Lexcel standard and LOCS:23 requirements. Role-based access ensures partner scores visible only to management. Full audit trail on all data access.
ClientIQ is committed to achieving Cyber Essentials certification. If your firm has specific security or procurement requirements, David will address these directly.
Beta Programme
Join the ClientIQ Beta
We’re looking for a small number of forward-thinking UK corporate law firms to shape the product alongside us. Beta firms don’t just use ClientIQ — they help build it.
- Preferred pricing locked in at launch
- Direct input into the product roadmap
- Dedicated onboarding from David Standard
- Priority support throughout the beta
- First access to new features
- No long-term commitment required
Limited places
Start with a conversation
Talk directly with David Standard about whether ClientIQ is right for your firm.
Get in touchdavid@standardconsulting.co.uk · +44 (0)7540 332717
Pedigree
“ClientIQ was built after thirty years of watching corporate law firms confuse partner optimism with client reality. The data gap between what partners believe and what clients actually think is where relationships are lost. I built this to close it.”
David Standard
Founder, Standard Consulting · Non-Executive Director, British Cycling
FAQ
Common questions
Ready to see what your clients really think?
One conversation with David. No pitch deck, no pressure. Just a direct discussion about whether ClientIQ is right for your firm.
david@standardconsulting.co.uk · +44 (0)7540 332717 · WhatsApp available